DELIVERY AND RETURN

DELIVERY AND RETURN CONDITIONS

Cargo:

Our products are sent with Yurtiçi cargo, Aras cargo or one of the MNG cargo companies. Cargo is sent to every province in Turkey.

You can see the shipping fee at the last stage of the payment page.

Your cargo will be shipped within 5 working days after the order is completed. In case of delays that may arise due to force majeure, information is given and if the 5 working days period will be exceeded, a refund is made upon request.

You can check your cargo tracking number on the Cargo Tracking screens of the relevant courier company.

Cancellation and Refund

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased. 

3. The shipping charges, which are the product shipping costs, will be paid by the buyers. 

4. Each product purchased, provided that it does not exceed the legal period of 30 days.  It is delivered to the person and/or organization at the address indicated by the buyer. If the product is not delivered within this period,  Buyers can terminate the contract. 

5. The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any. 

6. If it becomes impossible to sell the purchased product, the seller has to notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.